FAQ

Does synchronization stop if I close the tab?

No: it resumes where it stopped the next time you open the configuration page.

Is a scheduled task (cron) required?

No. The initial import is started from the back office and real time goes through PrestaShop hooks.

Are existing customers sent automatically?

No: after installation, nothing is sent until you start the full synchronization in the List tab. The “Only new customers” link lets you synchronize only future customers.

Does the module work with a free Mailchimp account?

Yes for contacts. Mailchimp e-commerce features (abandoned carts, product blocks, revenue reports) require a paid plan.

Are my PrestaShop tables modified?

No. The module adds two tables of its own (import progress and consents) and modifies no native table.

Can I synchronize several languages and several shops?

Yes: one audience per language in each shop, and the same audience can serve several shops.

What happens to a customer in an excluded group?

They are not synchronized; with the “Only subscribers” option, they are archived in Mailchimp when their account is created or updated.

Are combinations sent?

Yes, each combination becomes a variant of the product in Mailchimp.

How do I reduce the number of contacts billed by Mailchimp?

Enable “Only subscribers”, then archive the non-subscribed contacts: see Unsubscribes and billed contacts.

Is the cart recovery link safe?

It is signed, expires after 14 days or when the password changes, and only signs the customer in if you enable the “Automatic connection of clients” option (see Abandoned carts).

Does the module turn on Mailchimp open tracking?

No: it collects the consent and sends it in the TRACKING field, so that you can segment your campaigns (see Privacy).

Where do I find my Mailchimp API key?

In your Mailchimp account: Profile > Extras > API keys. See Mailchimp API key.