Analyzing synchronization errors

Mailchimp processes submissions in batches and sometimes rejects some operations: invalid address, missing required field, product that no longer exists… Rather than leaving you to open a raw file, the module reads the Mailchimp error report for you.

Where to start the analysis

• in the progress window, when a synchronization ends with errors: Analyze the errors button;
• at any time, in the List, Products (catalog and vouchers) and Orders tabs: Analyze last sync errors button.

What the analysis shows

The errors are grouped by cause, with their number, what to do and a few items concerned as examples, plus a link to the Mailchimp documentation when there is one. The raw report can still be downloaded, and its address is kept in the Logs.

Common errors

• Email address rejected: address invalid or considered suspicious by Mailchimp; fix it in PrestaShop or exclude its domain.
• Required merge field: a field created manually in Mailchimp is required; make it optional or choose its default value in the List tab.
• Unsubscribed contact: Mailchimp forbids resubscribing through the API someone who unsubscribed; this is normal.
• Product not found in an order: resynchronize the catalog, or enable Controlling all products in the Orders tab.

If the error persists, see the Troubleshooting page.